Frequently Asked Questions

Everything you need to know about your TAFT experience.

How do I determine the right size for my TAFT shoes?

Most of our shoes run true to size, but we recommend checking the specific size guide on the product page. If you are between sizes, we generally suggest sizing down for our boots and dress shoes.

What is your return and exchange policy?

We offer a 30-day return and exchange window for unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.

How long will it take for my order to ship?

Standard domestic orders typically ship within 1-2 business days. Delivery usually takes 3-5 business days depending on your location.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.

How should I care for my handmade leather boots?

We recommend using a high-quality leather conditioner and a horsehair brush. For our woven or fabric styles, a protective spray can help prevent stains and water damage.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm and Afterpay.